Hello，Welcome to Bingsen Cao's coding life

Smart Label Solutions, 2023-Current

Virtualization and Linux Expertise

• Utilized VirtualBox and VMware Workstation to create and maintain virtual machines.

• Installed and debugged components such as MySQL, PHP, Java runtime environment, Apache, etc., on Ubuntu and CentOS Linux systems.

• Configured and deployed electronic shelf label servers based on documentation from partner companies.

IT Infrastructure Management

• Managed internal computer systems and IT equipment within the company.

• Diagnosed and resolved software and hardware issues on Windows and Mac OS computers.

• Conducted hardware replacements and assembled new computers.

Technical Documentation

• Authored technical documentation for client service deployments.

Microsoft 365 Administration

• Acted as the Microsoft 365 administrator, overseeing employee email accounts.

• Regularly reviewed account security and implemented necessary measures.

• Created email groups and shared mailboxes, and managed mailbox access permissions.

Zoom and Telephony System Administration

• Administered the company's Zoom system, configuring various meeting account settings.

• Managed IVR voice prompts and keypad menus for the telephone system.

Policy and Procedure Drafting

• Drafted company policies and procedural documents.

Client Communication

• Engaged in business communication with clients via email.

• Conducted technical meetings with clients to address inquiries. 

China Telecom (Canada), 2019-2023

• Individually cultivated business cooperation with multiple schools and institutions.

• Securing 20% of the company's total seasonal sales in Q2 of 2019. 

• Constantly ranked top 3 in personal sales performance in the team.

• Organizing and hosting over 20 events business events, banquets and galas with around 50 to 500 attendees.

• Served as the Regional Manager for mobile plan sales and promotion, leading a team in the Ottawa region.

• Presented company products at events and provided in-person explanations to clients.

• Addressed customer inquiries, resolved technical issues, and ensured account accuracy.